Remarkable Short Story Of Prem Ganapathy

Prem Ganapathy traveled from the South Indian town, Chennai, to the dream city of Mumbai along with a friend to live a better life. However, just after reaching Mumbai, his friend ditched him and ran away leaving Prem stranded at the railway station. He did not know anyone in Mumbai and he also had trouble understanding and speaking the local dialect.

Taking pity on him, a fellow Mumbai resident guided Prem to a temple to help him get some money. But Prem did not allow himself to get deterred. He decided to start his career off by cleaning utensils at a restaurant. He later requested to be upgraded to the waiter position but because of regional politics, the owner did not oblige him.

Later, Prem got an opportunity to work as a waiter at an upcoming restaurant. He served tea to customers there. He nearly tripled the amount other waiters contributed to the restaurant.

A wealthy customer, who observed Prem for some time, introduced the idea of starting a new tea shop. In the new tea shop, the wealthy customer would be the financial partner to Prem and Prem would also manage the shop. Unfortunately, the business flourished but Prem was soon thrown out by the greedy partner.

Prem borrowed money and opened a shop with his brother. The shop had to be closed down due to objections by the neighbors. Prem’s efforts to sell tea from a hand cart also did not succeed.

Undeterred, Prem opened a stall for selling popular South Indian snacks called Dosas and Idlis. Though he did not know how to cook, he learned by observing and through trial and error. This stall was a big hit from 1992 to 1997 and there was no looking back. Impeccable hygiene, fresh ingredients and proper appearance of the waiters brought huge success to the business.

Prem tried his luck by opening a Dosa Plaza. He started serving 108 variations of the traditional dish called Dosa. Today, his Dosa Plaza has 26 outlets. There are over 150 employees who work for Prem. He also generates a huge turnover every year. All the stores in his plaza are networked and have proper standardized manuals for all the products and services that each store offers. Prem is currently evaluating franchise offers from the U.S. and Europe.

As you can see, this amazing entrepreneur has faced a lot of obstacles to get to where he is at now. He never gave up and he always tried to push forward, despite his friend leaving him stranded when he first arrived in Mumbai.

In-N-Out Burger Sets the Standard for Remarkable Service

I just got out of the gym and ordered a “protein burger” from In n’ Out.

For you east coast folks out there; In N’ Out is our flagship burger chain here in the West Coast (mainly California and Nevada). There’s nothing quite like it in the U.S. (Esquire magazine echoed similar statements). When they opened shop in Reno, the line reached couple of blocks away.

They’re so fanatical in the quality of their burger it took them 50 years to open a restaurant in Reno (when they were already 200 miles away). Bad news for you Yankees. It’s going to take a while.

So I ordered the protein burger (instead of sponge buns, they use lettuce as ‘buns’) for $1.85.

And the pleasant looking girl asked if I wanted water to go with it. No Up-sells (not that it’s bad). No fancy terminologies. No 25 cents-for-extra-sauce-demands. Just plain and simple good service to match their magnificent burgers.

Not once do they miss little details like grilled onions instead of fresh – or giving you incomplete orders – I wish I can say the same thing with other fast food chains.

In my experience, remarkable experience have these components:

  • Fanatical leader: One who sets the vision and makes sure that it’s practiced throughout the company – from the CEO to the Server.
  • Incremental improvement instead of aiming for overnight success: They keep it simple. Constant improvement in reaching systematic remarkable experience.
  • Feedback: listening and acting on it. But they don’t try to please everybody. In-N-Out offers a tenth of what normal fast food chains have in their menus.
  • First things first: Customers, employees, profits.

I write about this because it inspires me to create something similar in my market. I’m a “little guy” business man who buys and sells real estate. But what’s stopping us from following these game changers?

I want to recreate this REMARKABLE experience in my business. From what I write online (initial contact) all the way to the closing – perhaps adding a nice In-N-Out gift certificate as a closing gift =)

Shopping Online

Shopping habits of people:

As we know, shopping is necessary for everyone of us. In a life time, one would spend a quite an amount of time in shopping. Some really enjoy shopping. Some are even addicted to it. Thus, this activity is inevitable. Different researches are conducted to know the buying habits of people. These statistics help the researchers, assess the buying patterns of different people. It greatly helps them to identify the different categories of potential buyers. The frequency of buying a product, the age factor in determining the need to buy a specific product, the brand consciousness in buying a product, the preferences of people to buy online or through personal shopping, the seasons for demands on a product are some of the aspects that determine the buying patterns of individuals. So, the buying habits are really important to analyze the need and to meet the requirements of the buyers.

The old trend in shopping:

Before developing the concept of Internet shopping, there were many constraints. Customers did not have the freedom to shop for 24 hours a day and needed to wait for the shop to open. Customers needed to visit a shop for product knowledge and were forced to choose from the limited availability of products. If not satisfied with the products in a shop, the customer needed to search for another shop, inquiring and traveling to find one. Customers had no other choice, but to repeat the whole process again and again, till they found the product needed. These searches really wasted their precious time. People get tired while doing a shopping in person – from driving in the heavy traffic, finding a place to park the vehicle, opting from a limited choices available in a shop, to queuing for the payment in the counter.

Why would one shop online?

In the recant years, the number of people shopping over the Internet is remarkably increasing. Why? Because of the many advantages. With the help of Internet, one can have a self analysis by comparing the prices of a product or commodity, offered by different sellers. The same way one can analyze the quality, the seller behavior, the product availability and the reputation of a dealer through good reviews available via the Internet.

The best part is, one can be free from the crowd while shopping. One need not get ready and take the car to drive through huge traffic, for a purchase. There is no parking problem, while shopping over the Internet. One need not wait for the shop to open, to buy a product. One need not wait in the billing section to make payments. The buying can be in a relaxed manner. One need not bother about the closing of shops on holidays. And one can take the time to analyze and opt for the best, among the many choices available from different dealers. This was not the case when the Internet shopping was not available.

The things necessary for shopping online would be a computer with Internet connection and an unexpired credit or debit card. There are no hassles during an online shopping, unlike shopping done personally. Therefore, people who prefer a hassle free shopping, are comfortable with this virtual shopping.